Case studies
One London
Understanding people’s attitudes towards sharing personal data for direct care
A user-centred design project to understand attitudes towards sharing personal data:
Evidence review
Participatory online workshops
Series of focus groups with seldom heard groups
Final report with recommendations.
Victoria has been instrumental in working with mental health service-users in London to help us validate our framework approach for information sharing. With Victoria’s support we have been able to engage our stakeholders in a compassionate way, drawing out their thoughts, feelings and desires for handling their information. I would like to thank Victoria for all her support and hope to work with her again in the future.
Gary McAllister, chief technology officer, One London
Central & North West London NHS Foundation Trust
Introducing user-centred design
A project to introduce user-centred design to the Trust:
Interviews with key stakeholders
Focus groups with Quality Improvement and Patient & Public Involvement groups
Stakeholder design workshop
Model design & assets
Workshops introducing user-centred design methods
Created case studies by applying methods in an inclusion project
A community of practice for user-centred design champions.
Victoria’s knowledge, skills and experience underpinned by her collaborative, sensitive but energetic approach in service and stakeholder engagement has opened up opportunities to deliver better user centric solutions in the future.
Scott Galloway, chief clinical information officer, CNWL
BNSSG ICS
Introducing user-centred design methods
A project to introduce user-centred design to Bristol, North Somerset & South Gloucestershire integrated care system:
Interviews with key stakeholders
Systems theory & user-centred design workshop
Stakeholder design workshop
Model design & assets
Coaching the user-centred design team
A final report and recommendations.
Northern Care Alliance NHS Foundation Trust
A feasibility study for validating machine learning algorithms
A feasibility study to assess the artificial intelligence landscape in health and identify opportunities for NCA to offer validation activities for digital health companies:
Landscape review
Interviews with key stakeholders & prospective partners
Vision & technology design workshops
Validation model
Commercial model
Delivery partners.
Victoria is a delight to work with, brings lots of energy and keen grasp of the innovation environment, what's works and what doesn't. Always a pleasure to work with and collaborate.
Tracey Watson, chief information officer, NCA
Northern Care Alliance NHS Foundation Trust
Developing a digital strategy for community services
A project to create a digital strategy for community services employing a user-centred design approach:
Interviews with key stakeholders
Series of design workshops
User research - interviews and ethnography
Creation of personas
Community staff workshops
A technology assessment and gap analysis
A blueprint for user-centred design aligned to QI & organisational development
A strategy report and governance recommendations.
NHSX
Digital transformation roadmap for children and young people’s (CYPMH) mental health services
Subject matter expertise supporting Public Digital to deliver a project to:
Increase the confidence and capability within CYPMH teams to improve their services through digital, and meet their transformation ambitions as outlined in the Long Term Plan
A digital transformation roadmap
A course and assets to support user-centred design in CYPMH services.
Victoria has a rare combination of deep understanding of the NHS alongside genuine expertise in user centred design and digital delivery. She's also a great communicator making her a real asset for any team.
Chris Fleming, director, Public Digital
Apart of Me
Evaluation framework and a theory of change for a young people’s bereavement app charity
Apart of Me wanted to develop an evaluation framework aligned to NHS standards and NICE taxonomy:
Interviews with key stakeholders
Review of evaluation frameworks
Workshop to develop a Theory of Change
Theory of Change along with metrics and measures
Academic partnership and regional NHS partnership.
Victoria came on board to help us develop an evaluation framework for our digital grief service for at risk youth. She has a deep knowledge of this space, an amazing network she can call upon, and has an incredible capacity to synthesise complexity into a simple and effective structure. I would highly recommend Victoria.
Louis Weinstock, co-founder